Shipping policy

At Mandara, all our products are made to order. Each piece is carefully prepared after an order is placed to ensure attention to detail and quality.

Order Processing Time

All orders are made to order and begin processing only after confirmation.
The standard processing time is 15 working days, unless mentioned otherwise on the product page.
Processing timelines may be longer during festive seasons, new launches, or high-volume periods.
Orders are not processed or dispatched on Sundays or public holidays.

Delivery Timelines

Once dispatched, orders are typically delivered within 5–10 working days, depending on your location and courier partner.
Delivery timelines are estimates and may vary due to courier operations, location, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout before payment completion.

Any additional charges such as Cash on Delivery (COD) fees or remote area surcharges will be clearly communicated at checkout.

Order Tracking

Once your order is dispatched, tracking details will be shared via email or WhatsApp.

Delays

Since all products are made to order, delays may occur due to:

Production timelines
High order volumes
Festive season demand
Courier or logistics issues
Weather or other unforeseen circumstances

Mandara will make every effort to meet estimated timelines but cannot guarantee delivery dates.

Incorrect or Incomplete Address

Please ensure that the shipping address and contact details provided at checkout are accurate.
Mandara is not responsible for delays or failed deliveries due to incorrect or incomplete information.

Damaged Packages

We strongly recommend recording a clear, unedited unboxing video while opening your package.
This is mandatory for any damaged or incorrect product claims, as outlined in our Return & Refund Policy.